Frequently Asked Questions
Find answers to common questions about our products and services
Shipping
We offer standard shipping (5-10 business days) and express shipping (2-4 business days). All orders are processed within 1-2 business days.
We offer standard shipping (5-10 business days) and express shipping (2-4 business days). All orders are processed within 1-2 business days.
Yes! We ship to customers worldwide. International shipping rates are calculated at checkout based on your location.
Yes! We ship to customers worldwide. International shipping rates are calculated at checkout based on your location.
Products
Yes! All our wristbands are handcrafted by Maasai artisans in Kenya using traditional techniques passed down through generations.
Yes! All our wristbands are handcrafted by Maasai artisans in Kenya using traditional techniques passed down through generations.
We use high-quality glass beads, premium leather or cotton cord, and brass accents. All materials are ethically sourced and sustainably produced.
We use high-quality glass beads, premium leather or cotton cord, and brass accents. All materials are ethically sourced and sustainably produced.
Returns
We offer a 30-day return policy. Items must be unused and in original condition. Contact our support team to initiate a return.
We offer a 30-day return policy. Items must be unused and in original condition. Contact our support team to initiate a return.
Contact our support team at support@maasaifootballworld.com with your order number. We'll provide you with return instructions and a shipping label.
Contact our support team at support@maasaifootballworld.com with your order number. We'll provide you with return instructions and a shipping label.
General
Yes! We work directly with artisan communities, ensuring fair wages, safe working conditions, and sustainable practices. Our materials are ethically sourced.
Yes! We work directly with artisan communities, ensuring fair wages, safe working conditions, and sustainable practices. Our materials are ethically sourced.
Yes! We offer customization services for bulk orders. Contact our team to discuss custom designs and colors.
Yes! We offer customization services for bulk orders. Contact our team to discuss custom designs and colors.
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